Privacy Policy

Last updated: 4 March 2026

This Privacy Policy is intended as general information only and is not legal advice. Burrama is an Australian-based business and we aim to handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Burrama is a platform designed to help care providers discover and connect with service providers in Australia. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or otherwise interact with us.

2. What information we collect

The types of personal information we may collect include:

  • Contact details such as your name, email address, phone number, company and role (for example, via our wishlist or contact forms).
  • Information you choose to provide when you contact us with questions or feedback.
  • Technical information such as your browser type, device type, IP address and general usage data (for example, through standard web logs or analytics tools).

We only collect personal information that is reasonably necessary for our functions and activities, or as otherwise required or permitted by law.

3. How we collect information

We collect personal information directly from you when you interact with us, for example when you submit a wishlist form, contact us, or browse our website. We may also collect limited technical information automatically through cookies or similar technologies to help us understand how the site is used and to improve performance.

4. How we use your information

We may use your personal information to:

  • Provide, operate and improve our website and related services.
  • Respond to your enquiries and support requests.
  • Communicate with you about updates, early access opportunities and relevant information about Burrama (for example, if you join our wishlist).
  • Monitor, maintain and improve the performance and security of our website.
  • Comply with our legal and regulatory obligations.

5. When we share your information

We do not sell your personal information. We may disclose personal information to trusted third-party service providers who help us operate our website and services (for example, hosting, analytics or form processing providers), but only to the extent reasonably necessary for them to perform their functions for us. We may also disclose information where required or authorised by law, or to protect our rights, users or the public.

6. Overseas disclosure

Some of our service providers or systems may be located outside Australia or store data in overseas data centres. This means your personal information may be transferred to and held in countries other than Australia. Where reasonably practicable, we take steps to ensure that any overseas recipients handle your personal information in a way that is consistent with this Privacy Policy and the APPs.

7. Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy or as required or permitted by law. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it.

9. Your rights and access to information

You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate, out-of-date or incomplete. To do so, please contact us using the details on our contact page. We may ask you to verify your identity before responding to your request and, in some cases, we may refuse access where we are permitted or required to do so by law.

10. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a new “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.